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Faults and Solutions

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Client testimonials

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Quick personal, friendly service that didn't cost a fortune. MacBook hard drive replaced, Oswestry

Once again you came up trumps. MacBook ac adaptor, Wolverhampton

Appel provide an honest, personal, friendly service which the giants who make the machines just can't match. Refurbished MacBook supplied, Shrewsbury

Without the help and support of Appel it would be very difficult to do my job. PowerBook G4 screen repair. Cannock

I was overjoyed with the speed and professionalism of your service. Mac Mini repair, Welshpool

Great to have a guy round the corner who is a very a experienced Apple engineer. Used Mac iMac supplied, Cannock

I'm relieved to know I have somewhere that can rapidly & expertly fix my vintage mac at an affordable price. PoerBook G4 repair & new disk drive, Staffs

Exceptional service as always from Keith at Appel. iMac logic repair, Telford

Even including the safe postage, it was almost £140 cheaper than the local quote I had. 5 stars! MacBook Air data recovery & replacement drive, Edinburgh

Great, fast, cost effective repair. MacBook LCD screen replacement, Newport

After your efficient analysis of the problem, the repairs were completed 'while we waited.' Mac repair, Shrewsbury

I've used Appel twice now and I won't go anywhere else for my mac repairs. Thanks Keith! iMac replaced PSU & hard drive, Shifnal

As always Appel has dug us out of a ditch, quickly, efficiently and cost effectively. Mac Pro video replaced, West Midlands

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Testimonials

iPad 4 with broken screen. Old glass all removed and new glass/digitiser fitted.

I found Keith through an Apple Dealer in Telford – he literally saved my life or at least that of external HDD which had died whilst my iMac was away having a full re install and therefore wiped clean.There was a major melt down in my home office as all my files were on that back upand all my photographs and all my music. I’ve since told every Mac owner I know about Appel. Data recovery external HD Laura, Stafford, Staffs

The service was great, dropped the iPad off with you for you to assess what was wrong and was told the same day and then all options were advised and as soon as the school decided what they wanted to do the work was carried out quickly and I picked the iPad up a couple of days later. Very good customer service and very promptly carried out. Will definitely be coming back to you for more fixes in the future. Stuart, Telford, Shropshire

Very reasonably priced and very comprehensive test of my iMac which allowed me to make an informed decision about its future. Keith Cox at Appel would always be my first choice for repairs/maintenance/upgrades of Apple products. 27″ iMac with USB fault David, Leominster, Herefordshire

Mac Mini Intel completely dead. Replaced RAM, PRAM battery & tested all connections. Logic board fault diagnosed and uneconomic repair.

Supplied iPad Mini refurbished plus new lighting mains cable. Found some braided lightning cables from Robert Dyas which do the job admirably and for less than £10.

As always, Keith’s service is amazing. He seems to be on tap with solutions to problems, shortcuts around issues and if all else fails, speedy re-builds and repairs in amazingly short time. Its well worth the hours drive to Appel knowing that brilliant problem solving awaits! iMac 24” replace faulty video card & software updates. Mark, Newtown, Powys

15″ MacBook Pro 2007 Aluminium model not booting. Diagnosed as new logic board required and client considering options.

Once again you came up trumps, my eldest boy’s MacBook was quoted as needing a new this and that in Bristol as it wasn’t charging. You spotted that the charger itself was at fault, supplied a new one and a security update installed to boot. Thanks again for saving me a small fortune. MacBook mis diagnosed as logic board when pins on ac adaptor were faulty. Paul, Wolverhampton, West Midlands

Keith offers a great service – a reliable, knowledgeable and sensibly priced solution. MacBook replaced hard disk drive and attempted data recovery. George, Clun, Shropshire

You repaired my MacBook Pro and a fine job you did on it. I was very impressed that you didn’t go for the easy and most costly option first and tried to re connect the video chip with the attendant cleaning off of the original compound. but eventually the new board had to be ordered and installed. You also increased the memory and put in a new battery. I am pleased to report the unit is working well . Thank you for all the care and attention you gave to the laptop and me (the customer). I w… Read more Will, Brewood, Staffs

As always Appel has dug us out of a ditch, quickly, efficiently and cost effectively. They kept us informed of costs and actions all along and delivered when they said. MacPro diagnosed intermittent fault video card & replaced. Mitch, Bilston, West Midlands

Just wanted to let you know how happy I am with your back-up service and help with the G4 etc. I have recommended Appel to a relative looking for a Mac laptop – and bored countless other friends with tales of your exceptional customer service! Many thanks again – I am delighted that a friend suggested I contact you in the first place.

David, Welshpool

Having tried to find someone to fix our soggy Apple Mac with no avail, Keith stepped up and did a brilliant job. 15″ G4 iMac replaced logic board & supplied keyboard & mouse. Richard, Ellesmere, Shropshire

It’s always a crisis when your Mac goes down, rare as that may be. The great thing about Appel is you can ring them and get a lot of helpful advice immediately – and only if that doesn’t work do they ask you to bring it in. I reckon I get service beyond the call of duty every time. And tea! iMac software data recovery and upgrades. Jamie, Church Stretton, Shropshire

Appel just did a good job replacing the fan on a MacBook. Keith has previously refurbished two MacBooks for us. Always very prompt, efficient and helpful, and perseveres until the job is done. MacBook overheating due to blocked exhaust & failing fan – cleaned & replaced. Chris, Shrewsbury, Shropshire

5 Stars! I went to Appel with my ancient MacBook Pro that literally blown up while DJing due to a power surge issue, the Mac was completely dead! It didn’t look good, i thought id lost all my DJ MP3 music files! Keith gave me hope saying he may be able to salvage and save my huge music collection and photo’s that were saved on this 15 year old Mac! After 24 hours he had managed to resurrect my computer and get it onto “life support”, at the same time removing my MP3’s and the family photo’s a… Read more Chris, Shifnal

Your speed and quality of work for my original upgrade requests for my MacBook and Mac mini is much appreciated. As is your kindness in helping over the phone with my travails on internet access with no thought of compensation. P.S. Feel free to quote me as a happy customer. Upgrade HD and RAM Intel Macs.

Chris, Market Drayton, Shropshire

iPhone 4 refusing to boot past Apple logo then dies. Reset the firmware and installed new battery and all is well again.

The mac is flying! Great service mate. RAM upgrade MacBook Pro Malcolm, Telford, Shropshire

As always a great, timely, profession service. Thanks Keith. Mac Book Pro 13 replaced expanded battery and repaired casing Tom, Telford, Shropshire

Outstanding service from Keith. Out of the blue my iMac’s hard drive started to fail. Within 24 hours Keith had diagnosed the fault, replaced the drive, upgraded the OS and transferred all my data – all done at a more than fair price. If you’ve a Mac problem Appel is the company and Keith is the man ! iMac 21.5” replace HD Nick, Telford, Shropshire

Keyboard replacement for my MacBook, done while I waited. Not only quick, efficient, professional and helpful, but economical as well. All repairs/upgrades for my Apple stuff will definitely be done at Appel Service in future. Why pay more to get less? 13” MacBook faulty keyboard replaced David, Leominster, Herefordshire

My hard drive failed (after 6 years) and there was no chance of retrieving the data. Keith installed a new HD, retrieved data from my Time Machine and I was back to normal within 24 hours. In addition he happily sorted out a few niggling problems. Very professional and quick, as ever. iMac 24” replaced failed hard disk, data recovery & set up virus trojan protection. Sheila, Market Drayton, Shropshire

Nobody knows Mac’s like Keith, the go to man for 20 odd years for us. Various iMac & MacBook Pro repairs David, Wrexham, Clwyd

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