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Faults and Solutions

MacBook white A1181, trackpad not working. Replaced whole topcase keyboard & trackpad. All works now. Trackpad & keyboard are not individually replaceable on this model so its a whole topcase.

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Client testimonials

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Quick personal, friendly service that didn't cost a fortune. MacBook hard drive replaced, Oswestry

Once again you came up trumps. MacBook ac adaptor, Wolverhampton

Appel provide an honest, personal, friendly service which the giants who make the machines just can't match. Refurbished MacBook supplied, Shrewsbury

Without the help and support of Appel it would be very difficult to do my job. PowerBook G4 screen repair. Cannock

I was overjoyed with the speed and professionalism of your service. Mac Mini repair, Welshpool

Great to have a guy round the corner who is a very a experienced Apple engineer. Used Mac iMac supplied, Cannock

I'm relieved to know I have somewhere that can rapidly & expertly fix my vintage mac at an affordable price. PoerBook G4 repair & new disk drive, Staffs

Exceptional service as always from Keith at Appel. iMac logic repair, Telford

Even including the safe postage, it was almost £140 cheaper than the local quote I had. 5 stars! MacBook Air data recovery & replacement drive, Edinburgh

Great, fast, cost effective repair. MacBook LCD screen replacement, Newport

After your efficient analysis of the problem, the repairs were completed 'while we waited.' Mac repair, Shrewsbury

I've used Appel twice now and I won't go anywhere else for my mac repairs. Thanks Keith! iMac replaced PSU & hard drive, Shifnal

As always Appel has dug us out of a ditch, quickly, efficiently and cost effectively. Mac Pro video replaced, West Midlands

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Testimonials

iPad 2 nightmare repair. When screen was smashed it fractured some internal cables. Playing hunt the fault with a box of new parts was no fun.

My iMac recently developed a fault. The first “port in a storm” was to contact Appel who diagnosed a hard drive malfunction, and recommended a replacement. An updated spec drive was subsequently installed, and the system now functions perfectly. Keith Cox gave a speedy, cost effective and efficient service. Without hesitation, I would recommend his business to other Mac users. iMac 21.5” replace faulty hard drive Alan, Little Wenlock, Shropshire

MacBook Pro with screen very loose. Diagnosed faulty hinge. Stripped & replaced hinges. Mac repair completed successfully within the day.

Many thanks to Keith Cox @appelkc for once again resolving our mac problem. Highly Recommended! Antony CDP Printing Telford

Keith’s prompt diagnosis and repair of my a Mac filled me with confidence, and enabled me to get back to my business with relatively low downtime. iMac 20″ replaced HD & set up James, Shrewsbury, Shropshire

Another iPad 2 dropped and glass did not serve. Replaced broken scree with new glass/digitiser.

Many thanks for such good service! Temperature problems are under control, and the internet works great. Vivienne is thrilled to have her Macbook working so well. Again, many thanks for such prompt and speedy service and a successful repair Kris, Shrewsbury, Shropshire

I was very happy with the service you provided considering the appalling service I received from a previous company with a supposedly good reputation! Your estimate was accurate for what I requested and you were upfront in letting me know that some of the repairs/upgrades may not be possible. Fortunately they were and all for the price you quoted me. Your turn around was very quick considering my high street shop took nearly six weeks to tell me they couldn’t do what I wanted. I would *definitel… Linda from Worcester

Great service – Appel are very resourceful, customer focused, responsive, and, of course, great value… Supplied reconditioned MacBook and replaced TFT, LCD screen 17” iMac G5 Roger, University College, Shropshire.

I needed an urgent repair for a crashed hard drive on my church office computer. Keith replaced the hard drive, recovered all the data from the old drive and I had a perfectly working machine back, with intact files, in less than 24 hours. All this at a superb price. Another place I tried wanted the machine for two weeks, could not recover the data and wanted 3 times the price. I’ll use Keith every time now. 27″ iMac data recovery and transfer to new HD fitted Garry, Claverley, Shropshire

I love my MacBook, and absolutely no problems. Feel sure I could get support from Appel if ever do. Bought a year ago. Supplied MacBook 13” refurbished Susan, London E10

Having bought loads of Apples from Appel I could not be happier. Great service, superb knowledge and excellent attitude. Supplied used 17” MacBook Pro fully refurbished Paul, Ironbridge, Shropshire

I was really happy with the service you provided. It was quick and efficient and you kept me informed of what was happening all the way through. You were also easy to get hold of and replied to my messages etc. quickly. I will definitely use your service again, if the need arises. You were also much cheaper than the apple store! Vintage Mac PowerBook G4 17″ new LCD fitted Kevin, Shrewsbury, Shropshire

Thanks for sorting out our ibook. Now its upgraded to OSX 10.7.5 and backing up on the nice little hard drive you supplied, its doing all the things a Mac should do again. I am sure it will be good for another 2-3 years. Thanks again for this and all the other times your knowledge has proved invaluable, long may you be around. MacBook RAM upgrade, new battery & complete housekeeping Len, Broseley, Shropshire

The repair to my son’s Mac that you did was so quick, it was really good customer service, especially meeting me at your offices out of hours to collect and deliver the Mac. Any Mac problems and I’ll be calling you without hesitation, an excellent service at a very fair price, thank you. Black MacBook faulty HD and memory issues Phil, Telford, Shropshire

iMac 20″ & MacBook Pro 15″ both running sluggishly. Removed and binned all associated files for McAfee & Mac Keeper. Apple recommend NOT to use any virus protection that constantly monitors a Mac and Mac Keeper & associated files are a definite NO NO. Just make sure you keep your OS up to date with Apple’s security updates and if worried download free ClamXav fro AppStore and run once a month or when in doubt. Also checked for Adware using Adware Medic which is a really simple utility & free fr…

This is the second time I’ve used Appel’s services, due to a failed video chip on my MacBook. Both times Keith has been extremely helpful and gone the extra mile to assist me and ensure my issues are resolved. Thanks again Keith, you managed to turn a stressful situation into a manageable one and should anyone I know have any Apple related issues, I know where to point them. Thanks again. Edward, Telford

Back home, plugged in switched on all working and seems fine. Thank you again, Frances Frances, Telford, Shropshire

In a world of cynical corporate shysters, Keith @Appel is a breath of fresh air! I can’t recommend his services highly enough. Friendly, knowledgeable and super efficient. There really is nowhere else I would take my Mac stuff to be sorted. Shaun Ryan, Publisher, Ryan’s Gig Guide. iMac 27” upgraded RAM and sorted software issues Shaun, Wolverhampton, West Midlands

Just to say a big thank you for the loving care you gave to my laptop. It is feeling very revived and spring like. Replace LCD screen 15” MacBook Pro. Kay, High Ercall, Shropshire

MacBook Pro repair. Slow running and system hiccups. Checked applications running and processor overhead to find a number of virus protection apps & utility apps were impacting performance. The newer versions of OS X Mavericks & Yosemite are having even more problems with 3rd party utilities and virus checkers. Providing you keep your OS up to date they should not be necessary. Deleted all these utilities and everything running faster now.

Keith Cox of Appel has been my first port of call for several years when I have had problems with my Macs, whether they be hardware or software related. He is always very helpful and I continue to rely on his expertise and, where necessary, his contacts. MacBook Pro 13” software housekeeping & install ClamXav protection Nigel, Shrewsbury, Shropshire

Excellent and fast service, potentially huge and expensive problem solved quickly and cheaper than anticipated! Will definitely be back! MacPro failed video card and we had a replacement in stock. Fitted and tested. Joe, Telford, Shropshire

Just a quick note to say ‘Thank you’ for the prompt and professional work conducted on our MacBook Pro and iMac last week. The work has completely transformed the operating speed and ease of use of both units. We would happy to recommend your services at anytime (and have already done to several friends and colleagues!).

Martin, Telford

Thanks for the excellent service regarding our iMac repair/upgrade. Intel iMac 24″ RAM upgraded. John, Telford, Shropshire

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