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Faults and Solutions

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Client testimonials

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Quick personal, friendly service that didn't cost a fortune. MacBook hard drive replaced, Oswestry

Once again you came up trumps. MacBook ac adaptor, Wolverhampton

Appel provide an honest, personal, friendly service which the giants who make the machines just can't match. Refurbished MacBook supplied, Shrewsbury

Without the help and support of Appel it would be very difficult to do my job. PowerBook G4 screen repair. Cannock

I was overjoyed with the speed and professionalism of your service. Mac Mini repair, Welshpool

Great to have a guy round the corner who is a very a experienced Apple engineer. Used Mac iMac supplied, Cannock

I'm relieved to know I have somewhere that can rapidly & expertly fix my vintage mac at an affordable price. PoerBook G4 repair & new disk drive, Staffs

Exceptional service as always from Keith at Appel. iMac logic repair, Telford

Even including the safe postage, it was almost £140 cheaper than the local quote I had. 5 stars! MacBook Air data recovery & replacement drive, Edinburgh

Great, fast, cost effective repair. MacBook LCD screen replacement, Newport

After your efficient analysis of the problem, the repairs were completed 'while we waited.' Mac repair, Shrewsbury

I've used Appel twice now and I won't go anywhere else for my mac repairs. Thanks Keith! iMac replaced PSU & hard drive, Shifnal

As always Appel has dug us out of a ditch, quickly, efficiently and cost effectively. Mac Pro video replaced, West Midlands

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Testimonials

Back home, plugged in switched on all working and seems fine. Thank you again, Frances Frances, Telford, Shropshire

I’ve used Appel a couple of times now and the service has been excellent. It’s nice to know that, although my Apple kit is a little old (G5 iMac and G4 powerbook), there is somebody local who you can trust and who will get things back up and running. I wouldn’t hesitate to recommend Appel to family and friends. First class service, keep up the good work. Repair iMac G5 20″ with new psu & hard disk. Mike, Telford, Shropshire

Just wanted to thank you so much for mending our machine! Stuart is very jealous as it’s better than his new one and the children are fighting over who goes on it already! MacBook repair Jenny, Shrewsbury, Shropshire

Helpful assessment that replacing faulty memory heatsink on PowerMac G5 was problematic. As a result decision made to purchase a new iMac rather than go for a risky repair. Appreciate the integrity of Appel. G5 start up problems due to RAM heatsink. Cleaned & adjust assessed as further work uneconomic. David, Shrewsbury, Shropshire

I’m very happy, many thanks. Supplied refurbished MacBook Unibody Karen, Leicester, Leicestershire

When my mac goes down Keith can do the most amazing things to it, the Mac smiles and so do I. 13” MacBook replace HD & battery Malcolm, Wem, Shropshire

Thank you so much for updating my vintage MacBook! It’s given it a whole new lease of life and is running beautifully. An excellent service, very friendly and efficient. Lynsey, Telford, Shropshire

A big thank you to Appel for a very fast and economic repair on my iMac when they replaced the failed hard drive. Great friendly service and advice means I would recommend Appel every time. Intel iMac 20” new 320G HD

Peter, Walsall, West Midlands

The mac is flying! Great service mate. RAM upgrade MacBook Pro Malcolm, Telford, Shropshire

Keith takes the time and trouble to get to the real cause of your problem and is very reasonably priced Paul, Telford

Outstanding service from Keith. Out of the blue my iMac’s hard drive started to fail. Within 24 hours Keith had diagnosed the fault, replaced the drive, upgraded the OS and transferred all my data – all done at a more than fair price. If you’ve a Mac problem Appel is the company and Keith is the man ! iMac 21.5” replace HD Nick, Telford, Shropshire

I was very happy that you managed to breathe more life into my powerbook & also make it look pretty again! Andrew, Designer, Telford, Shropshire

13″ MacBook Air water damaged, liquid inside casing. Stripped all down and dried out carefully over 2 days. Cleaned any oxidation from components. Rebuilt and all good. Also increased RAM from 4 to 8GB & repaired broken keys on keyboard. MacBook Air like new again & all working.

Appel’s response to my urgent request to get my machine fixed went beyond expectations. Appel removed the panic. They were able to take the machine on Saturday afternoon and returned it fixed at 10 am Sunday morning, if I hadn’t ‘faffed’ so much trying to fix the issue myself, I would’ve lost a lot less time. Next time (hopefully there won’t be one) I won’t hesitate to use Appel. 17” MacBook Pro replace HD & data recovery. Jeremy, Ironbridge, Shropshire

Thanks for sorting out our ibook. Now its upgraded to OSX 10.7.5 and backing up on the nice little hard drive you supplied, its doing all the things a Mac should do again. I am sure it will be good for another 2-3 years. Thanks again for this and all the other times your knowledge has proved invaluable, long may you be around. MacBook RAM upgrade, new battery & complete housekeeping Len, Broseley, Shropshire

Thanks for fixing my MacBook Pro- its working better than before. Andrew, Shrewsbury, Shropshire

A tricky problem, source unknown, but sorted by Keith with a great deal of patience and perseverance. All data retrieved and all external hard drives functioning again after many hours of work. I couldn’t thank Keith enough. I really was very grateful indeed! Intel iMac 24 backup drive problems resolved.

Sheila, Market Drayton, Shropshire

Appel are simply the best. There are so many companies who boast of being Apple specialists and more than happy to charge a small fortune to simply look at your computer… Keith is honest about costs, professional and open about all / any options available. He offers advice for free and always does a great job. What else could you want! 13” MacBook Pro diagnosed & replaced faulty hD IR cable assembly Paul, Stafford, Staffs

MacBook Pro 13″ adware & virus removal completed for client using Adware Medic & ClamXav. Saved all then replaced HD with larger 1TB hard drive & transferred all client data, programs & settings to new drive.

Thanks for easing back me into Mac-land after a 20-year gap, with my great little Macbook, which is proving a joy to use. Supplied used MacBook fully refurbished & guaranteed Alan, Telford, Shropshire

Just a quick note to say ‘Thank you’ for the prompt and professional work conducted on our MacBook Pro and iMac last week. The work has completely transformed the operating speed and ease of use of both units. We would happy to recommend your services at anytime (and have already done to several friends and colleagues!).

Martin, Telford

I am very happy to have found you after feeling rather in the wilderness with any Mac support near by. I happily spend an hour’s drive to get to your place loaded with my MacMini because within a very short time you not only answer all my questions concerning iPhone, Back ups, Time machine and Video receptions but also recommended a very efficient backup system to archive my photography and video/film work. As a pensioner I have to be careful with money I can afford but I felt the pricing was… Wilf, Oswestry, Shropshire

You rescued me from a right mess, I dropped my MacBook off after playing golf on the Friday and collected it on the Monday, fixed and upgraded and even better than before I messed it up. Many thanks for a great service. MacBook 13″ resolved software issues and slow running using diagnostics & repair software Philip, Kidderminster, Worcestershire

Just when everything is running smoothly, on our amazing Macs that we are totally reliant on, something unexpected happens…down time…Nooo!!! It’s so good to know at the other end of the phone is someone who you can talk to and will fix it. I have been dealing with Keith now for 17 years. Very happy rabbit. MacBook Pro 13″ RAM upgrade Mike, Shrewsbury, Shropshire

Keith’s service was outstanding; not only did he rescue all my valuable photos and documents from my iMac’s hard drive which had virtually seized up, he also did it whilst I waited and I was able to take away the files in a mounted caddy drive. In addition to this he was able to let me leave his offices with a super secondhand MacBook which was a useful short-term solution as I had no working computer at that moment. Independent service. Very reasonable prices. Basically the complete opposite of… Roger, Hednesford, Staffs

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