Faults and Solutions

Emily, Shrewsbury, Shropshire

13″ Retina MacBook Pro replaced complete screen assembly for £300 less than Apple quoted. Bargain!

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keith cox

Richard, Telford, Shropshire

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Client testimonials

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Quick personal, friendly service that didn't cost a fortune. MacBook hard drive replaced, Oswestry

Once again you came up trumps. MacBook ac adaptor, Wolverhampton

Appel provide an honest, personal, friendly service which the giants who make the machines just can't match. Refurbished MacBook supplied, Shrewsbury

Without the help and support of Appel it would be very difficult to do my job. PowerBook G4 screen repair. Cannock

I was overjoyed with the speed and professionalism of your service. Mac Mini repair, Welshpool

Great to have a guy round the corner who is a very a experienced Apple engineer. Used Mac iMac supplied, Cannock

I'm relieved to know I have somewhere that can rapidly & expertly fix my vintage mac at an affordable price. PoerBook G4 repair & new disk drive, Staffs

Exceptional service as always from Keith at Appel. iMac logic repair, Telford

Even including the safe postage, it was almost £140 cheaper than the local quote I had. 5 stars! MacBook Air data recovery & replacement drive, Edinburgh

Great, fast, cost effective repair. MacBook LCD screen replacement, Newport

After your efficient analysis of the problem, the repairs were completed 'while we waited.' Mac repair, Shrewsbury

I've used Appel twice now and I won't go anywhere else for my mac repairs. Thanks Keith! iMac replaced PSU & hard drive, Shifnal

As always Appel has dug us out of a ditch, quickly, efficiently and cost effectively. Mac Pro video replaced, West Midlands

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Testimonials

So pleased to get the recommendation to get your help with my mac problems, already telling my friends ! Very pleased with my purchase of used MacBook Pro, just the job. Replaced dead 17” MacBook Pro with refurbished unit Sue, Bridgnorth, Shropshire

Sold refurbished iMac 27″ including transfer of all data from old 17″ iMac running Mac OS X.4. This requires OS on original to be updated to 10.6.8 and all programs updated to run on newer OS, especially iTunes & iPhoto. Then the data can be transferred successfully.

Upgrading an older Mac to El Capitan. Beware CPU hogging and over heating at first start up. It appears that Photos background activities coupled with Spotlight indexing are causing a lot of overheating and crashes on older Macs until both have completed initial set up. Try installing iStat Menus to run the fans faster and leave your Mac on for 24 hours after initial set up. As always, give me a call if you need help.

20″ iMac not booting. HD has failed and requires extra RAM to run latest software. Client opted to buy used MacBook Unibody. Disk recovery failed in house so sent to HD laboratory for strip & rebel of drive tot recover data. Client’s back up disk was also faulty. Repaired HD & recovered all data to new drive in MacBook.

13″ MacBook Pro repair – please speed up my MacBook Pro. Installed new RAM to 8GB, replaced HD with SSD, updated OS to Yosemite and cleared all junk & 3rd party utilities before migrating client data across. Running like an express train said the client.

MacBook fixed and positively zippy thanks to @appelkc *weeps tiny tear of joy*. Replaced logic board Apple MacBook. June, Telford, Shropshire

Keith Cox of Appel has been my first port of call for several years when I have had problems with my Macs, whether they be hardware or software related. He is always very helpful and I continue to rely on his expertise and, where necessary, his contacts. MacBook Pro 13” software housekeeping & install ClamXav protection Nigel, Shrewsbury, Shropshire

Quick personal, friendly service that didn’t cost a fortune. Unusual today! MacBook replace HD & repair to DVD drive. Nick & Heather, Oswestry, Shropshire

I have dealt with a few IT “gurus”in the past but Appel top them all…….many thanks. 27” iMac repair Lez, Ludlow, Shropshire

Good price and Excellent service. Even after the courier spilt coffee over my 27″ iMac, Appel took it back and checked it over at no extra cost to ensure it was good to go. Keep up the good work. Highly recommended. Supplied used 27″ iMac Gareth, Abergele, Conwy

Keith offers a great service – a reliable, knowledgeable and sensibly priced solution. MacBook replaced hard disk drive and attempted data recovery. George, Clun, Shropshire

As always, Keith’s service is amazing. He seems to be on tap with solutions to problems, shortcuts around issues and if all else fails, speedy re-builds and repairs in amazingly short time. Its well worth the hours drive to Appel knowing that brilliant problem solving awaits! iMac 24” replace faulty video card & software updates. Mark, Newtown, Powys

I was really pleased that Keith was willing to see me as soon as possible and was able to deal with the problem quickly, efficiently and at a fair price….would definitely go there again. Supplied MacBook AC adaptor charger Beryl, Market Drayton, Shropshire

20″ iMac starts up to black screen. Diagnosed failed HD. Hard drive replaced with new and new software installed. Data recovery on original successfully recovered critical data for client and migrated to new HD. OS was terminally damaged on original HD so data migration had to be done manually including repair and resetting of all file permissions.

I found Keith through an Apple Dealer in Telford – he literally saved my life or at least that of external HDD which had died whilst my iMac was away having a full re install and therefore wiped clean.There was a major melt down in my home office as all my files were on that back upand all my photographs and all my music. I’ve since told every Mac owner I know about Appel. Data recovery external HD Laura, Stafford, Staffs

Another iPad 2 dropped and glass did not serve. Replaced broken scree with new glass/digitiser.

Really pleased with the fast & friendly service, my MacBook was restored to working order within days and a far quicker, better & cheaper experience than I had using the official Apple store in Birmingham. MacBook supplied & fitted new logic board.

Jason, Shifnal, Shropshire

Keith takes the time and trouble to get to the real cause of your problem and is very reasonably priced Paul, Telford

My MacBookPro was recently infected by a particularly nasty trojan virus and Keith did a great job for me in sorting out my laptop and rescuing files that had seemed to have disappeared into the ether. I am grateful for his encyclopaedic knowledge of Apple computers, his professionalism and his ability to speak about computers in language that I can understand. MacBook Pro Flashback trojan deleted, full disk data recovery, wipe HD & reinstall all. Stephen, Bridgnorth, Shropshire

Sorted Flash install with error “not enough permissions on disk”. Mac software repair achieved by deleting all flash instals and updater files, then installed a new copy from here https://get.adobe.com/flashplayer/ Hope my client has the same luck I did

I found Keith Very helpful when my iPad smashed into pieces. He had it repaired in next to no time & would recommend him all the time. Very helpful and honest, that is hard to find these days Wayne, Ruabon, Wales

Quick personal service. Explained the problem simply and clearly and dealt with it in a very professional way. Replaced logic board MacBook Pro 17”

John, Shrewsbury, Shropshire

Acer Aspire PC, yes we can get PCs reliably repaired too, broken cables internally from a previous bodge job. New cable fitted and internals cleaned up including solder work.

Exceptional service as always from Keith at Appel, elderly iMac given a new lease of life and contents of little iBook carefully transported to new Macbook Pro. Unless you’ve filled it with treacle, he can probably get your precious machine humming along again in no time. Mac wizard and nice bloke too! iMac capacitor repair on logic board. Kath, Telford, Shropshire

MacBook Pro repair. Slow running and system hiccups. Checked applications running and processor overhead to find a number of virus protection apps & utility apps were impacting performance. The newer versions of OS X Mavericks & Yosemite are having even more problems with 3rd party utilities and virus checkers. Providing you keep your OS up to date they should not be necessary. Deleted all these utilities and everything running faster now.

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