Testimonials

Real Stories. Real Results.

We believe the best measure of our service is what our customers say about us. From urgent repairs to long-term support, every testimonial reflects our commitment to clear advice, honest pricing, and dependable results. Whether you’re facing a technical challenge or simply want peace of mind, our team is here to help — and our customers agree. Read their stories below and see why so many choose us again and again.

“Keith Cox is a professional and real expert in his field. He is always so helpful and does a splendid job in repairing computers and giving advice. He works very fast and always makes sure one’s computer is repaired as soon as possible. I would thoroughly recommend him.”

Bridgette

Bridgnorth

“I have always had a professional & friendly service from Keith at Appel. I cannot recommend him highly enough & would not go anywhere else for my Apple service & repair/upgrades.”

David

Dudley

“Another Google 5 star review. My iMac had almost died with only 1% hard drive function and was about to crash and burn. After taking it to Appel for some TLC it is as good as new. Very pleased and will definitely be my go-to people if I need anything else computer related fixing. Thank you guys.”

Sandra

Eyton

“Since finding Appel a few years ago now, he has always proved himself to be professional, prompt, helpful, accommodating, reliable & sincere. As well as being inclusive with advice & technical know-how! He’s always delivered a positive outcome including various options available to get the best outcome. My Mum is 83 & used her MacBook from Keith to order her shopping & email. Keith enabled her to get back online with her next model a MacBook Air in time to get her food supplies – the fourth Emergency Service comes to mind. Many thanks to Keith for providing a top class service.”

Carrie

Welshpool

“Just to say what fantastic service and thank you. I am actually able to get on with the work I need to do now without the frustration of an inadequate laptop. Much appreciated.”

Grace

Church Stretton

“I first used the excellent service provided by Keith some eight years ago. Throughout this time he has been consistently helpful and supportive to a less-than-technically-minded customer. Keith is extremely knowledgeable and skilled in his specialist area and as such he is a real treasure. He has solved a range of problems for me over the years and kept me going with phones, laptops and desktop computers. Personally, I feel I have got to know Keith almost as an old friend. His pleasant and friendly manner always makes me feel welcome so I am prepared always to make the journey from Wrexham to seek his help. Thank you Keith for being such a reliable friend and professional.”

Ann

Wrexham

“I recently discovered Appel when my MacBook died before Christmas, they got straight to fixing it and I had it back just in time for Christmas. Brilliant service, would highly recommend to anyone who needs Apple repairs and I will definitely come back if I have any problems in the future. 5 stars.”

Becky

Telford

“Amazing service, we can’t thank them enough for their help with our Apple MacBook Pro. If you have an Apple device call these people, they are amazing.”

Andy

Telford

“Genuinely exceptional service. Sulaiman was generous with his time and very helpful and knowledgeable.”

Matthew

Shifnal

“Hi just wanted to thank you for your excellent service.”

Phil

Telford

Upgrades & Security Services Booking Form

Need help upgrading or securing your Apple device?

Whether you need a macOS update, a clean install, security improvements, virus/malware removal, or full data recovery, we’re here to help.

Tell us which device you’re using — MacBook, iMac, iPad, iPhone or another Apple product — along with any issues you’re experiencing. We’ll get back to you quickly with availability.

Fix Your Apple Device Booking Form

Fast, Reliable & Professional Support

If your Apple device isn’t performing as it should, we’re here to help. From software faults and battery problems to damaged screens, performance issues or devices that won’t power on — we can diagnose, repair and restore your Mac, iPhone, iPad or Apple Watch quickly and affordably.

Our technicians carry out full inspections, explain the problem clearly, and provide the most practical and cost-effective repair options. Whether it’s hardware, software or something in between, we’ll get your device running at its best again.

Interested in one of our Apple products?

Fill in the form below and include the product you’re looking at — whether it’s a MacBook, iMac, iPad or another device we have listed. We’ll get back to you quickly with availability, condition details, and the best price we can offer.